Refund and Cancellation Policy
We value your trust and are dedicated to ensuring your satisfaction. Our refund and cancellation policy is designed to provide clarity and peace of mind. Here, you’ll find straightforward guidelines to help you understand our process and feel secure every step of the way.
Understanding Our Refund and Cancellation Policy
At our Vastu Consultancy, we believe in transparency and clarity regarding our refund and cancellation policies. If you need to make changes or have any concerns, we encourage you to reach out. We strive to accommodate your needs while maintaining fairness. Please review our key policy points below to assist in your decision-making:
- All requests for cancellations must be made within 24 hours of booking.
- Refunds may apply depending on the timing and circumstances of your cancellation.
- For detailed inquiries, please contact our support team directly.
When do I qualify for a refund?
Refunds are applicable under certain conditions. If you cancel your appointment within 48 hours prior to the scheduled consultation, a full refund will be issued. No refunds are available for services rendered, but we encourage you to reach out if you have any concerns.
Can I change my booking?
Yes, changes to your booking can be made up to 24 hours in advance. Simply contact us via phone or email, and we’ll do our best to accommodate your request.
What happens if I miss my appointment?
If you miss your appointment, please contact us as soon as possible to discuss rescheduling. Unfortunately, missed appointments are subject to a cancellation fee.
How are refunds processed?
Refunds are typically processed within 5-7 business days. Once your request is approved, the funds will be returned to your original payment method.
Our Process
Step 1
Begin by gathering all the necessary information about your original service request. This includes details like your booking confirmation and the reason for your request. Having everything ready makes the process smoother and faster.
Step 2
Reach out to our customer support team via the contact method of your choice. Be sure to include your details and a clear explanation of your request. Our friendly staff is here to help you navigate this step with ease.
Step 3
Once your request is received, we will review the details and process it according to our policy. If any further information is needed, we will reach out to you promptly. Your satisfaction is our priority.
Step 4
After we process your request, you’ll receive a notification confirming the outcome. If approved, the funds will be returned or the cancellation will be finalized as per our guidelines. We’re here to support you every step of the way!
Need Help with Refunds or Cancellations?
If you have questions about our refund or cancellation policy, we’re here for you. Our dedicated support team is ready to provide assistance and guide you through the process with ease.
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